Refund policy

Returns & Refunds 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tinyquest.co.uk. Just let us know your order number and your reason for returning your order.

Defective Products 

If the customer discovers that the received product is faulty or damaged in any shape or form, the report must be sent to the seller within 7 days from arrival.  Defective products will be collected at the seller's expense and the product will be replaced with a new one. 
Reporting damage or defect to a product means that the product will be considered unfit for use, therefore, the seller will not be liable for any damage to health or property in connection with the use of a defective product.
The replacement of the product for a new one will take place after the defective product has been collected from the buyer and a reasonable product assessment has been done by the seller. A product defect does not release the buyer from responsibility for the condition of the product during the product complaint process.
In the case of defects found immediately after unpacking, collection of the product is only possible in the original packaging and in the same, unused condition in which the product was delivered. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Postage will be at the customers expense.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tinyquest.co.uk.

Any products returned must be received by us in the same condition and in the same packaging as when you received them from us. In order to process the return, you must provide order confirmation by e-mail. It is your responsibility to ensure those products being subject to the return process are shipped and packaged in a manner that protects them from damage during shipment. Any returned products that fail to comply with the above requirements will result in the failure of the return process and will be shipped back to the sender at their expense.

Full replacement/refund procedure.

The product to be replaced/refunded must be packed in its original packaging. 

If the original packaging is not available, the buyer may use replacement packaging.

All items included in the original package must be packed in the package to be returned.

The seller undertakes to provide transport of the returned products at its own expense.

If the replacement/refund complaint is made on the basis of a partial damage, the replacement is made on the basis of the defect reported by the buyer in the complaint process. 

Cost of any missing parts, or damaged parts that were not a part of the original complaint process and occured as a result of mishandling or intentional damage caused by the buyer to the returned item may be deducted from the amount to be refunded, alternatively a surcharge to the sum of the value of the missing/damaged parts may be required to proceed with the replacement.

If applicable, buyer can request a proof of value for the replacement parts from the seller to justify the amount of the deductions.

If the exchange/refund complaint is made on the basis of a full damage, no conditions are placed on the contents of the returned parcel.

The refund/replacement will be issued by the seller immediately after the inspection of the returned parcel.